RETURNS POLICY
We hope you love your purchase. However, if it doesn’t work out within 10 business days of order date, please initiate a return via the Return Portal above to process a return. A pre-paid UPS return shipping label will be generated once the return has been submitted. For your convenience, custom documents are included with each shipment. To ensure an expedient return, please attach all paperwork to the outer side of the shipping box either behind the shipping label or in an envelop. The return parcel must be received in our warehouse within 10 business days from the date of return authorization for all refunds.
To return, an item must:
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Be unworn, in its original condition.
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Have return tag, as originally attached.
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Have branding tag(s), as originally attached.
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Be in original packaging.
Items returned that do not meet the above criteria will not be processed and will be returned to sender.
Once your return shipment is received and approved, you will be sent a confirmation of your refund within 5-10 business days. Be advised that the refund could take an additional 5-10 business days to appear on your bank statement.
We will deduct $15 from your refund amount for warehouse restocking. Please note Express shipping fees will not be refunded.
Exchanges
We do not offer exchanges at this time. Please return the item you do not want for a full refund and place a new order on shopsmythe.com at your convenience.
Final Sale
All sale products are Final Sale and not eligible for a refund or exchange. When an item is Final Sale, we do not allow returns unless the item is received damaged.
International Returns
Please visit the Return Portal above to process a return. Upon return authorization from SMYTHE, please return the shipment to the below address. As you will be responsible for all associated costs for the return shipment, the ship method and carrier are up to you. The return parcel must be received in our warehouse within 15 business days from the date of return authorization for all refunds.
Return Address
ShopSmythe.com
c/o Remco
5101 Orbitor Drive
Mississauga, ON
L4W 5R8
Canada
ATTN: Returns
If you paid import duties and taxes and wish to apply for duty and tax refund, please contact DHL.com for a form to submit a claim to your country’s government for reimbursement. You will need to provide import and export waybills and shipping documents for your claim. Smythe is not responsible for your refund application.